Delivery & Returns

SHIPPING

Products are shipped within 24 business hours after the order is finalized in our online store.

We are not responsible for the delivery times of shipping carriers; the carrier itself is responsible for delays or postponements in delivery.

Free Shipping Coupon: Orders above R$ 650.00 may apply the free shipping coupon (FRETE) if available for the purchased product. Free shipping will be sent by our partner carrier; it is not possible to choose the carrier for free shipping. Coupon valid only for shipments within Brazil.

Local Delivery = Pickup. Use this option to pick up the product in person at Gilimoto.

Orders can be tracked using a tracking code, which will be updated via the order on the website. If you do not receive the email, the code can be requested via email gilimoto@gilimoto.com.br or WhatsApp +55 11 98466-3215.

We ship to all countries served by FedEx and Brazilian Post (Correios Brasileiros).

ORDER BILLING AND SHIPPING

Products are reserved for 30 minutes after order finalization, pending payment. If payment is not made within this period, the products become available for sale again.

RETURNS DUE TO REPENTANCE/WITHDRAWAL

If, upon receiving the product, you decide to return it due to repentance, you must do so within seven calendar days from the date of receipt, observing the following conditions:

The product must not show signs of use;

Before shipping, notify us at gilimoto@gilimoto.com.br about the return in advance. Wait for confirmation before shipping;

The product must preferably be sent in its original packaging, with the product's reference code securely attached to the product, along with all its accessories and proof of purchase;

DEFECTIVE/DAMAGED PRODUCT/WRONG MERCHANDISE SHIPPED.

If, upon receiving the product, you identify any defect or non-conformity with the received product, immediately contact our Customer Service (SAC) via email gilimoto@gilimoto.com.br. To request an exchange or return of a defective product, the following observations must be considered:

The product must not show signs of use;

The product must preferably be sent in its original, unopened packaging, accompanied by all its accessories and proof of purchase;

When processing the return/exchange, the customer must state the reason for the return/exchange in writing.

Communication must be made to SAC gilimoto@gilimoto.com.br or WhatsApp +55 11 98466-3215 within 7 business days.

PRODUCT EXCHANGE

Exchanges can be made for products of the same reference (model). The deadline to request a product exchange is seven (07) calendar days after receipt.

REFUND OF AMOUNTS FOR PRODUCT RETURNS

The refund of the product value can only be requested for unused products within seven (07) days. Shipping for the first return is free. See the conditions for the refund process below:

RETURN OF PURCHASES RECEIVED VIA PIX / DEPOSIT

The refund/withdrawal of the order value, for purchases made via PIX or bank deposit, will be processed via bank deposit;

The deposit will be made to the account of the holder and responsible for sending the order, within up to 15 business days after receipt of the returned merchandise.

If the order holder does not have a bank account, an active account must be provided, along with the return request, for the refund of the amount.

IMPORTANT! Check your registered bank details before finalizing the process.

RETURN OF PURCHASES RECEIVED VIA CREDIT CARD

The refund/withdrawal of the order value, for purchases made with a credit card, will be processed via full or partial chargeback/cancellation (if only one product is returned – shipping costs will not be refunded) of the transaction with the credit card administrator.

- Return options are only available for purchases destined within Brazil. For purchases made by residents of other countries, we do not have a return option enabled.